Tuath Housing launches new Customer Service Charter

Tuath Housing is pleased to launch its new Customer Service Charter, which sets out the standards of service residents can expect and our commitment to delivering a customer experience that is responsive, respectful and reliable.

The Charter has been developed to provide residents with a clear understanding of how we deliver our services, the response times they can expect and the principles that guide our interactions. It outlines our commitments across customer service, repairs, complaints handling, the reporting of anti-social behaviour  and customer engagement.

At the heart of the Charter is our commitment to putting residents first. We are dedicated to treating all customers with courtesy, fairness and respect, while ensuring services are accessible and responsive to individual needs. The Charter also explains customers’ rights and responsibilities and highlights the important role residents play in helping us improve our services and communities.

By publishing the Charter, Tuath is strengthening transparency and accountability, providing residents with clear information on what they can expect from us and how we measure our performance against these commitments. We will continue to gather feedback and work in partnership with residents to shape and improve our services.

The Customer Service Charter is available to download from the Publications section of our website: https://tuathhousing.ie/about-us/publications/ 

We encourage all residents to read the Charter and learn more about our commitment to providing excellent services and supporting thriving communities across the country.