Rent Review Information

All Tuath households will have received a letter in February 2023 outlining the upcoming digital rent review process. This page takes tenants through the most important points they need to know about the Annual Rent Review.

Communicate 2
About Digital Rent Assessment

Annual Rent Review

From March 2023, residents will be asked to complete their ‘Confidential Income Statement’ (CIS) through an online digital platform called ‘Keyholder’. Residents are sent a link by email to complete their digital Rent Assessment in respect of their current household members and income into the home.

To prepare, start gathering documents to support your income statement. For example: Pay slips for proof of employment, receipts for proof of Social Welfare payments, proof of college attendance, proof of child maintenance payments etc.

Residents need to set up an account on the Keyholder platform (as shown below )  before being able to complete the digital Confidential Income Statement.

image of Keyholder platform for TORC rent assessment


Bishop's Avenue, Cork City
Tuath Housing - 14-07-22

What to do to complete your Confidential Information Form

There are 3 stages of this process to complete online. Residents must complete all three stages before they can submit their rent assessment.

Stage 1: Confirm your contact details
Stage 2: Confirm the occupants of your household.
Stage 3: Confirm the income details for all occupants over the age of 18 & attach evidence of income for each.

After completing the required information and uploading income evidence, residents must click ‘Submit Request’ at the bottom right of the platform. This will send the form back to Tuath and mark it as ‘accepted’ by the resident on their portal. This means the process is completed.

Information Webinar

If you need any more help, please view the recording below of ‘Rent Review Information Session Webinar’ that took place on Monday 6th of March at 7pm on Zoom.


Digital Rent Review FAQs

Frequently Asked Questions on the Digital Rent Assessment:

  • When does the Rent Review happen and when will my new rent be applied?

    Annually, generally at the beginning of the year. Residents will be sent a link to a digital rent assessment form and informed of the deadline to submit it. Your new rent calculation will apply from Monday 1st May.

  • I’m in employment, what income evidence do I need to submit?

    Please upload either a copy of your end of year statement or 3 recent payments slips from your employer as evidence of your income. When submitting your income details please only submit your Net Wage, it can be found on your end of year statement or your wage slip. You can calculate your Net Wage by deducting your 3 taxes: PAYE, PRSI and USC from your Gross Wage.

  • I receive Social Welfare, what income evidence do I need to submit?

    If your income is welfare support, please upload proof of your Welfare. i.e. the latest receipt from An Post, a letter from your CWO or a welfare statement. You do not need to include the following payments in your welfare income: Winter Fuel Allowance, Living Alone Allowance, Child benefit, Domiciliary Allowance. If you receive Jobseekers Allowance and work part time (‘X’s and O’s) and receive a welfare payment into your bank account, you can provide your bank statement as proof of this income.

  • I have a dependant over the age of 18 in my household, what evidence do I need to submit for them?

    You must submit evidence to show whether they are in full time education, in employment, receiving social welfare or not in receipt of any income. If they are in full time education, submit a letter from their school or college outlining their enrolment/attendance. If they are in employment, submit their pay slips. If they are in receipt of welfare, you submit their post office receipts and if they are not in receipt of a payment you must provide a letter from Social Welfare outlining that.

  • Can you save your progress as you go through the rent assessment?

    No, you must complete the digital rent assessment in one sitting. You cannot save your progress as you go along. For this reason, it is very important that residents prepare and have all the supporting income evidence documents at hand before starting to complete the form.

  • How do I attach supporting documents for proof of income?

    Documents can be uploaded in PDF, PNG and JPEG formats. This means that you can take a photo (using your phone for example) of a document to submit. You can also take a ‘screenshot’ photo of evidence on your phone or laptop.

  • I’m having issues with the digital platform, and I can’t submit my assessment form, what do I do?

    If you are experiencing technical difficulties with the digital platform or you are not sure how to complete it, please contact the Tuath Housing on 01 6761603 Option 3. If you think it is a technical issue, its helpful to ‘screenshot’ images of the problem and email to your Rent Co Ordinator

  • I can't do the rent assessment online, can I do a paper version?

    No, you can request help from Tuath to complete it digitally.