RENTS
For most tenant’s rents are calculated as a percentage of income, i.e., differential rent.
If your income reduces or increases, please contact us to have your rent re assessed as soon as you have proof of the change.
Capital Assistant Scheme tenants are an exception from the above as they have a set rent and can claim supplement from the Council if applicable.
ONLINE RENT PAYMENTS
Click to download resources
ARREARS
What happens if you don’t pay your rent?
It is essential to pay rent. Failure to pay rent regularly can lead to eviction.
What if I have problems paying my rent?
If you have any difficulties paying your rent it is vital that you contact your Housing Services Co-ordinator as soon as possible. Confidential help and advice is available and staff will do all they can to assist you and prevent you getting further into debt.
REPAIRS
Emergency Repairs
To report emergency out-of-hours repairs contact the Helpline by phoning your local Tuath Housing office and dial Option 1.
The Helpline opening hours are: Monday – Friday 6pm-8am and Friday 6pm-Monday 8am, every day of the year.
The Helpline is for real emergencies which, left unattended until the offices open, are likely to cause possible injury or serious danger to health.
Please note emergency call-out criteria as follows only:
- Complete loss of heating in adverse weather conditions
- Complete loss of hot and cold water
- Complete loss of electrics if it’s an individual issue and not a problem in the area
Report a Maintenance Problem
This maintenance reporting tool is only for use by tenants from Tuath Housing.
Feedback & Advice
Inspection Feedabck
At Tuath Housing, we want to ensure that we provide safe, efficient, durable, comfortable and sustainable homes for our tenants. By carrying out annual inspections we meet our statutory obligations to our stakeholders, investors and local authorities, as well as updating and improving standards to ensure the quality of accommodation for our tenants.
Tuath’s Unit Inspection Policy includes the ability for tenants to give feedback on their experience. Please click on the image to complete the survey.
Underfloor Heating:
Tuath Housing has been consulting with tenants who have underfloor heating in their dwellings in relation to understanding the best way to control the underfloor heating system. Underfloor heating does not respond in the same way as gas central heating or electric storage heating. There is much longer heat-up and cool-down times for underfloor heating compared to conventional radiator systems. Tenants, who have been familiar with radiator systems, may be used to not utilising the pre-set times on the programmer and simply switching the room thermostat up on entering a room / dwelling and feeling the warmth from the radiators within a matter of minutes. Underfloor heating does not operate like this and it can be difficult for some occupants who, on entering a room / dwelling that hasn’t been heated for a few hours, want immediate warmth. It can take underfloor systems a number of hours to heat-up from cold. The only option is to correctly pre-set the programmer on / off times allowing plenty of heat-up time.
Condensation
What is condensation?
Condensation occurs when moist air reaches a cold surface. This moisture is usually caused by steam from cooking, washing, bathing, drying clothes etc.
Why is condensation a problem?
If unchecked, condensation can damage your clothes, bedding and decoration by causing mould growth or dampness.
How can I reduce condensation?
- Ensure that all trickle vents (often in window frames) and wall vents remain open to provide adequate ventilation and reduce the risk of condensation.
- Ensure kitchens and bathrooms are properly ventilated after cooking, washing, bathing etc. by opening a window or using an extractor fan. If your bathroom extract fan does not continue running after the light is switched off, please leave it on for approximately 15 minutes after you have finished bathing / showering. Please leave your kitchen extract fan / cooker hood on for approximately 15 minutes after you have finished cooking.
- Close kitchen and bathroom doors to prevent steam spreading through your home.
- Dry clothes outside if possible (except on balconies). If a tumble drier is present please use it to dry clothes, if you cannot dry clothes outside.
- Use the central heating system in your home to maintain a constant temperature. This will reduce cold areas where steam can accumulate to cause condensation.
- Use the central heating system in your home to maintain a constant temperature. This will reduce cold areas where steam can accumulate to cause condensation.
- Do not use paraffin or bottled gas heaters as these contribute to the problems of condensation.
- Regularly open your windows, even slightly when you are home. For example a lot of moisture can be generated by the human body overnight, resulting in condensation on cold surfaces (e.g. windows) in bedrooms in the morning. Therefore consider opening windows when they get out of bed until the time they leave the dwelling. However please ensure window restrictors are operating, especially if children are present in the dwelling.
Contractors
CONTRACTORS / SUBCONTRACTORS
Tuath Housing Association maintains a panel of Plumbers, Electricians and General Maintenance Contractors who carry out maintenance / repair works on our housing stock across the country.
From time to time, due to expansion, vacancies may arise on the contractors panel and contractors will be invited to tender to join the panel.
If you wish to join the panel the minimum criteria required to be considered include:
- Employer’s Liability Insurance
- Public Liability Insurance
- Current tax clearance certificate or C2 card
- Health and Safety Policy
- Detail of any Code of Practice Certification
- Quality assurance and awards you currently hold
- Detail of any innovative operating procedures you may wish to submit as part of the tender
- Details of organization, including numbers employed
- Contact details of two clients who may be contacted for reference purposes
(Please note that Tuath is a registered Principal for Contracts Tax and the RCT VAT rules will be applied to all of our maintenance contracts).
Applications must be made electronically, addressed to info@tuathhousing.ie