Annual Rent Review
Since March 2023, residents are now asked to complete their ‘Confidential Income Statement’ (CIS) through an online digital platform called ‘Keyholder’. Residents are sent a link by email to complete their digital Rent Assessment in respect of their current household members and income into the home.
To prepare, start gathering documents to support your income statement. For example: Payslips for proof of employment, receipts for proof of Social Welfare payments, proof of college attendance, proof of child maintenance payments etc.
Residents need to set up an account on the Keyholder platform (as shown below) before being able to complete the digital Confidential Income Statement.
What to do to complete your Confidential Information Form
There are three stages of this process to complete online. Residents must complete all three stages before they can submit their rent assessment.
Stage 1: Confirm your contact details
Stage 2: Confirm the occupants of your household.
Stage 3: Confirm the income details for all occupants over the age of 18 & attach evidence of income for each.
After completing the required information and uploading income evidence, residents must click ‘Submit Request’ at the bottom right of the platform. This will send the form back to Tuath and mark it as ‘accepted’ by the resident on their portal. This means the process is completed.
Frequently Asked Questions on the Digital Rent Assessment
Annually, generally at the beginning of the year, residents will be sent a link to a digital rent assessment form and informed of the deadline to submit it. Your new rent calculation will apply in April of that year.
Please upload either a copy of your end of year statement or three recent payments slips from your employer as evidence of your income. When submitting your income details please only submit your Net Wage, it can be found on your end of year statement or your wage slip. You can calculate your Net Wage by deducting your three taxes: PAYE, PRSI and USC from your Gross Wage.
If your income is welfare support, please upload proof of your Welfare. i.e. the latest receipt from An Post, or a bank statement if your welfare goes into the bank. You do not need to include the following payments in your welfare income: Winter Fuel Allowance, Living Alone Allowance, Child benefit, Domiciliary Allowance.
You must submit evidence to show whether they are in full time education, in employment, receiving social welfare or not in receipt of any income. If they are in full time education, submit a letter from their school or college outlining their enrolment/attendance. If they are in employment, submit their pay slips. If they are in receipt of welfare, you submit their post office receipts and if they are not in receipt of a payment you must provide a letter from Social Welfare outlining that.
No, you must complete the digital rent assessment in one sitting. You cannot save your progress as you go along. For this reason, it is very important that residents prepare and have all the supporting income evidence documents at hand before starting to complete the form.
Documents can be uploaded in PDF, PNG and JPEG formats. This means that you can take a photo (using your phone for example) of a document to submit. You can also take a ‘screenshot’ photo of evidence on your phone or laptop.
If you are experiencing technical difficulties with the digital platform or you are not sure how to complete it, please contact the Tuath Housing on 1800 852 751.
Yes, if you can’t do online, you can contact us on 1800 852 751 and we will post out a paper version.