Get involved - Tuath Housing

TENANT ENGAGEMENT

Tuath Housing is committed to continual engagement by involving our tenants in a wide range of activities. We want to provide all tenants with a range of opportunities to have a say about how their housing services are delivered. It is a two-way process where we value tenant engagement and recognise it as a vital component to improving our service and increasing participation in local communities.

Tenant Engagement

HOW TO GET INVOLVED

There are many types of engagement you can get involved in, get in touch with our tenant engagement team and we can help you to find the best type of engagement that best suits the time you have to give. If you would like to get involved in any of the areas below please email [email protected]

More Information
Join a Residents’ Group Represent your scheme and community on a wide range of issues by being part of a Residents’ Group in your area. Residents’ groups run events for children, older people and activities for all residents. Our Tenant Engagement Officers will support and advise residents’ groups on how to set up and run a successful group.	Meetings are arranged as and when required – 1- 1.5 hours per meeting. Once established meetings can take place by zoom during certain times.
Organise an event where you live Our Tenant Engagement Officers will support and advise residents on how to set up and run a successful event where you live. Many residents’ groups will run events throughout the year.	This can be done on a seasonal basis such as Easter, Summer, Halloween or Christmas. It can also be a clean up day, family fun day or celebrating neighbours day etc. There are many events and activities to get involved in. Every two/ three months for 1 ½ – 3 hours
Take a Survey Respond to surveys or comment on specific service areas which you are interested in from home.	We can contact you by text, post, email or telephone. Time required, as little as 10-15 minutes.
Residents Magazine Write an article or share photos to showcase the events/ activities in your community for our Residents’ Magazine.	The Residents Magazine is published bi – annually.
Residents’ scheme representative Meet with housing and property services staff to accompany staff on visits around where you live to seek enhancements.	Annually for 1 hour
Join the Tenant Engagement Working Group To help housing staff look at the services Tuath Housing provide to review strategy and enhance improvements to housing services.	Every quarter for 2 hours. Public transport expenses will be re reimbursed.
General Enquiry If you would like to find out any information relating to tenant engagement please register your interest.	Register your interest by emailing [email protected] or by speaking with a member of the Tenant Engagement team.
Resident Panels Resident Panels will be set up as needed and will bring together staff and residents to share feedback and ideas for improving our services. Support and training will be provided for all resident members involved. Meetings will follow a hybrid approach, offering members the choice to attend either in person or online. Resident members will not be out of pocket for volunteering their time — any necessary expenses will be covered.	When a panel is being set up, all residents will be invited to apply for it via email, text and through staff.
Property Services Feedback Panel The Property Services Feedback Panel works to improve how Tuath Housing delivers key services. Made up of residents and staff from our Property Services and Tenant Engagement teams, the panel plays a vital role in shaping the future of our services. All members receive training and ongoing support. The panel works in an ethical and professional way to advise and influence service improvements, with a focus on: · Reviewing repairs and maintenance policies · Helping to set and watch service targets and performance · Working together with other groups to improve services	There is a minimum of four meetings per year with added meetings if there is a need.
Editorial Panel This Panel helps shape resident communications and improve how we stay connected with residents. This Panel shares ideas and works with the Tenant Engagement team to ensure our communication works better for everyone. The editorial panel are focusing in on the Residents’ magazine, what it looks like, and how we can improvecommunication with all residents. The panel will also review the Tuath website, social media platforms and our annual report at the right time.	Meetings are arranged as and when is needed with a mix of online and in-person meetings.
Customer Service (CS) feedback panel Our new Customer Service Centre aims to provide a more accessible, efficient, and user-friendly experience for all residents. This panel will bring together residents and Tuath staff to share feedback and help shape the future of our new Customer Services department. The main goal of the panel is to provide feedback on what’s working and what could be improved in the Customer Services department. The CS panel will look into how we communicate, including the tone and approach we take with you, the residents. This two-way collaboration will influence the design and delivery of our new customer service centre for the better.	The panel will meet at least four times a year, with a mix of online and in-person meetings.

More Information

Join a Residents’ Group

Represent your scheme and community on a wide range of issues by being part of a Residents’ Group in your area. Residents’ groups run events for children, older people and activities for all residents.

Our Tenant Engagement Officers will support and advise residents’ groups on how to set up and run a successful group.

Meetings are arranged as and when required – 1- 1.5 hours per meeting.

Once established meetings can take place by zoom during certain times.

Organise an event where you live

Our Tenant Engagement Officers will support and advise residents on how to set up and run a successful event where you live.

Many residents’ groups will run events throughout the year.

This can be done on a seasonal basis such as Easter, Summer, Halloween or Christmas. It can also be a clean up day, family fun day or celebrating neighbours day etc. There are many events and activities to get involved in.

Every two/ three months for 1 ½ – 3 hours

Take a Survey

Respond to surveys or comment on specific service areas which you are interested in from home.

We can contact you by text, post, email or telephone. Time required, as little as 10-15 minutes.

Residents Magazine

Write an article or share photos to showcase the events/ activities in your community for our Residents’ Magazine.

The Residents Magazine is published bi – annually.

Residents’ scheme representative

Meet with housing and property services staff to accompany staff on visits around where you live to seek enhancements.

Annually for 1 hour

Join the Tenant Engagement Working Group

To help housing staff look at the services Tuath Housing provide to review strategy and enhance improvements to housing services.

Every quarter for 2 hours. Public transport expenses will be re reimbursed.

General Enquiry

If you would like to find out any information relating to tenant engagement please register your interest.

Resident Panels

Resident Panels will be set up as needed and will bring together staff and residents to share feedback and ideas for improving our services. Support and training will be provided for all resident members involved. Meetings will follow a hybrid approach, offering members the choice to attend either in person or online. Resident members will not be out of pocket for volunteering their time — any necessary expenses will be covered.

When a panel is being set up, all residents will be invited to apply for it via email, text and through staff.

Property Services Feedback Panel

The Property Services Feedback Panel works to improve how Tuath Housing delivers key services.

Made up of residents and staff from our Property Services and Tenant Engagement teams, the panel plays a vital role in shaping the future of our services. All members receive training and ongoing support.

The panel works in an ethical and professional way to advise and influence service improvements, with a focus on:

· Reviewing repairs and maintenance policies

· Helping to set and watch service targets and performance

· Working together with other groups to improve services

There is a minimum of four meetings per year with added meetings if there is a need.

Editorial Panel

This Panel helps shape resident communications and improve how we stay connected with residents.

This Panel shares ideas and works with the Tenant Engagement team to ensure our communication works better for everyone.

The editorial panel are focusing in on the Residents’ magazine, what it looks like, and how we can improvecommunication with all residents. The panel will also review the Tuath website, social media platforms and our annual report at the right time.

Meetings are arranged as and when is needed with a mix of online and in-person meetings.

Customer Service (CS) feedback panel

Our new Customer Service Centre aims to provide a more accessible, efficient, and user-friendly experience for all residents. This panel will bring together residents and Tuath staff to share feedback and help shape the future of our new Customer Services department.

The main goal of the panel is to provide feedback on what’s working and what could be improved in the Customer Services department. The CS panel will look into how we communicate, including the tone and approach we take with you, the residents. This two-way collaboration will influence the design and delivery of our new customer service centre for the better.

The panel will meet at least four times a year, with a mix of online and in-person meetings.