Annual
Report 2021

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01

Delivering More

2021 was another hugely successful year for Tuath. It was the year in which we began our five-year strategic plan to 2025 and we are on course to meeting our objectives. In the face of many challenges, our workforce and capacity has never been stronger. Once more, record breaking figures for the association have resulted in much social good and immense happiness for many families, with some 4,000 people receiving keys to their new forever-homes.
Total Tenants
21,853
Total Housing Stock
8,263
People Housed
4,000+
Homes Delivered
1,709
Chairperson’s Statement
The resilience demonstrated and implemented in 2020 gave us the opportunity to work and think innovatively in 2021. Working in partnership with our Local Authority colleagues and financiers, government, and developer partners, I am proud to say that Tuath achieved a record delivery of 1,709 homes in 2021, housing over 4,000 people across the country. It is the manner in which we reached these targets that I am most proud of.
CEO’s Statement
There is no denying the challenges we have faced over the past two years - as individuals and communities, as an organisation, and society at large. At Tuath, with most of our team hybrid working, we proved to be resilient. Staff continued to serve stakeholders; we remained focused on innovation and service, and we continued to do whatever it took to ensure people could still move in to safe, secure homes, around the country.
Our Mission, Vision & Values
We see investment in social and affordable housing as an investment in infrastructure, an investment for future generations and an important driver of economic activity today. We deliver value for money on a whole-life basis in terms of generating not just benefits for tenants, but communities, wider society and the economy.
Our Mission
To provide good quality, secure homes that people can afford.
Our Vision
Investing in people and places by providing more homes and choice.
Our Values
Choice
Working for People & Places not Profit
Social & Environmental Responsibility
Innovation
Sustainability & Resilience
Partnership
Customer Service
Wexford tenant Katie's Story
Tuath Staff
Women
78
Men
58
New Staff
53
LinkedIn Learning Platform activated by Staff
100%
No. staff completed further education using Tuath study aids
40
02

Governance, Culture & Communications

Good corporate governance is the cornerstone of the organisation. The Corporate Services Department has functions which include Risk Management, Legal, Human Resource Management, Communications, Policy and Compliance. Corporate Services provide support to other departments and to the Board of Directors, using specialised knowledge, best practice and technology to serve staff and stakeholders in achieving organisational objectives.

Empowering Our People

We value growing our talent and investing in our people. While we are one of the largest approved housing bodies, we continue to grow. A diverse workplace brings with it a diversity of thought. We will continue to nurture this diversity - building shared purpose and helping staff to bring their best selves to work.
Official Openings
13
Website Stats
visitors in 2021
90,824
visitors in 2020
58,653
Increase in visitors
55%

Communciations

One of Tuath’s primary objectives for strategic communications is proactively engaging with stakeholders, ensuring Tuath’s mission, vision, and values is at the heart of what we say and do. We work in partnership with many stakeholders, sharing a common vision of delivering more safe, secure, affordable homes, offering choice and creating sustainable communities.
03

Supporting People & Communities

With the reintroduction of lockdown measures in the early half of 2021, the Covid-19 pandemic once more dominated the lives of everyone. But opportunities often appear during times of crisis, and we used this period to rethink and strengthen aspects of how we deliver our housing services. We also took important steps in ensuring that residents could engage with us and provide scrutiny, feedback, and input into the services we provide.
Homes in 2021
1,709
Tenant Satisfaction Rate
81%
Tenant Events
30+
Rent Collected
99%

Partnerships, Funding & Initiatives

National Tenant Forum 2021
Our third annual National Tenant Forum took place in November. The Forum is an opportunity for residents to share ideas, experiences and give feedback on housing services and policy
Sustainability & the Meadows Biodiversity Event
On a beautiful July Sunday in Cork, the Knocknacullen Residents’ Group, supported by Tuath, held a summer event that included the launch of a biodiversity programme.
Community Covid-19 Emergency Fund
In April, Tuath ran the second round of the Community Covid-19 Emergency fund, a scheme setup to assist local voluntary organisations and residents groups responding to the Covid-19 crisis.
Stand Out From The Crowd
In September Tuath launched an employment training programme called “Stand out from the Crowd”, a 4-week free webinar programme to help residents build confidence in a competitive jobs market.
Dundoogan Gardening Competition
In June 2021, residents of Dundoogan in Haynestown, Dundalk held a ‘Best Kept Garden’ competition sponsored by Tuath Housing partner Canon Kirk
Positive Ageing Week
Staff and over 120 residents, across 8 schemes, once more participated in Positive Ageing Week , an Age Action initiative to promote the agency of older people

Dublin tenants Cathy & Michael’s Story

Making Your Homes Work for You
Responsive Repairs
In 2021, a new Responsive Repairs Team has been piloted, seeking to improve performance and engage with residents about their home repairs. The dedicated repairs team links in directly with Tuath’s contractors to ensure the best possible service is being delivered and aims to improve the customer experience, making it as efficient as possible to report a repair.
Energy Efficiency
Energy performance of future and existing homes is at the core of Tuath's Asset Management Plan. With grant assistance from Sustainable Energy Authority of Ireland (SEAI) energy improvement works were completed on 96 homes in 2021, resulting in warmer, more energy efficient homes and real savings for tenants
04

Proactive Asset Management

Tuath’s Asset Management plan puts tenants at the heart of all its decisions. We strive to attain the long-term sustainability of our buildings and places so that we can provide the best possible service to those living in them. This year we made a significant investment in maintaining and improving our homes by developing a modern, customer focused responsive repairs service and maximising opportunities to reduce our carbon footprint.
Energy Improvement Works
96 homes
Total Responsive Repairs Raised
11,077
Spend on Planned Maintenance
€4.5m
Spend on Responsive Repairs
€3.84m

Inspections / Assessments

We will strive to maintain properties to the highest standards to ensure our tenants comfort and peace of mind. By employing new technologies, the property services team has been able to streamline data collected on site of the condition of Tuath homes. This real time information is important when considering investment for future maintenance programmes
Life Safety Systems Maintenance
42 Schemes
Radon Risk Assessments
22 pre-1998 built houses tested in high radon areas, remediation works to
1 property
149
Asbestos Risk Assessments
Lifts Serviced
35
Fire Risk Assessments
183
Chimney Sweeps
800+
Boilers Serviced
4,000+
Spend on Energy Works Completed
€1.56m
Reduction in Carbon Emissions
62%
Energy savings per home, per year
€1,120
Energy
Energy consumption reduction from 25,134.2 kW/m²/yr to 10,044.93 kW/m²/yr, which is a saving of 15,089.27 kW/m²/yr or the equivalent of boiling a kettle of water continuously for approx. 42 days.
Carbon Reduction
Carbon Emissions reduction of 515.10 tonne/year to 196.70 tonne/year this is a reduction of 318.4 tonne/year or the equivalent of planting 22,288 Trees.
Heating Bills
Heating bills reduction of €178,000/year to €70,270/year, this is a saving of €1,122 per year per tenant.
The Power of Energy Upgrades
The challenge to decarbonise our existing housing is at the heart of our asset management priorities and with the assistance of external funding by way of energy improvement grants from SEAI (Sustainable Energy Authority Ireland), we will not only improve energy efficiency, but will continue to create warmer, healthier and more energy efficient homes.
05

Secure Homes in Vibrant Places

With the delivery of 1,709 homes in 2021, this has been Tuath’s most successful year to date. We finished 2021 with a total of 8,263 homes spread over 31 local authorities. Our New Business and Development team focus on the delivery of these homes through a range of mechanisms with funding provided through The Department of Housing, Local Government and Heritage (DHLGH) and via private finance through loans from the Housing Finance Agency (HFA) and Allied Irish Bank (AIB).
Overall Avg. Cost Per Home
€253k
Homes Delivered
1,709
Spend on Delivering Homes
€196m
Homes Highlighted
71
Homes at Kerlogue Manor in Wexford Town.
86
Homes at Bishops Avenue, in Cork.
109
Homes at Gort Fionnbarra, Navan, Co. Meath.
Public Private Partnership Social Housing Bundle 2 delivery
Tuath is delighted to be part of the TORC Housing Partnership Consortium which was awarded the contract to deliver 465 ‘A’ rated energy efficient homes in the second Social Housing PPP Bundle. All 465 homes have been completed in eightschemes across six counties - Cork, Kildare, Clare, Galway, Waterford, and Roscommon - as part of the Government’s Social Housing PPP Programme.
PPP
465
Office to Residential Conversion:
Tuath contracted to acquire 84 apartments at The Plaza, Park West, Dublin 12 which is one of the first large scale conversions of office accommodation to residential homes. Works are well underway, and we expect to deliver these homes in Summer 2022.

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